Wie können wir dir helfen?
Verfolge deine Bestellung, chatte mit uns oder schreib uns eine E-Mail — ganz wie du möchtest.
Self-service
Log in with your email — a one-time code, no password. See your orders, track parcels and manage your subscription.
Email us
Lieber per E-Mail? Schreib an order@arkofsweden.com — wir antworten innerhalb von 24–48 Stunden (Mo–Fr, schwedische Zeit).
Before you write us
How do I track my parcel?
Every order gets a tracking email once it ships (check spam/promotions if you can’t find it). You can also log in to your account to see live tracking for every order.
How do returns work?
You have a 30-day money-back guarantee. Email us first at order@arkofsweden.com and we’ll guide you — returns go to our warehouse in Floda, Sweden, and we recommend tracked shipping. Returning from outside the EU? Mark the parcel “returned goods — non-commercial, value 0” so it doesn’t get stuck in customs.
How do I manage or cancel my subscription?
Everything is self-service: skip, reschedule, or cancel anytime. Manage my subscription — log in with the same email you used for your purchase.
Which countries do you ship to?
We ship worldwide — we’ve already reached 148 countries. Available shipping options and delivery times are shown at checkout before you pay.
How do I use ARK Drops?
One serving is 0.25 ml — a quarter of the pipette. The pipette holds 1 ml and has measurement marks on the side, so it’s easy to get right. Drop it under the tongue — most people feel their airways open within seconds. The recommended daily amount is 0.5 ml (two servings), and one bottle holds around 120 servings.
