How can we help?
Track an order, talk to us live, or send us an email — whatever works for you.
Self-service
Log in with your email — a one-time code, no password. See your orders, track parcels and manage your subscription.
Chat with us Recommended
Talk live with our support agent — instant answers about orders, shipping, returns and products.
Email us
Prefer email? Write to order@arkofsweden.com — we reply within 24–48 hours (Mon–Fri, Swedish time).
Before you write us
Every order gets a tracking email once it ships (check spam/promotions if you can’t find it). You can also log in to your account to see live tracking for every order — or simply ask Tom in the chat and he’ll look it up for you.
You have a 30-day money-back guarantee. Email us first at order@arkofsweden.com and we’ll guide you — returns go to our warehouse in Floda, Sweden, and we recommend tracked shipping. Returning from outside the EU? Mark the parcel “returned goods — non-commercial, value 0” so it doesn’t get stuck in customs.
Everything is self-service: skip, reschedule, or cancel anytime. Manage my subscription — log in with the same email you used for your purchase.
We ship worldwide — we’ve already reached 148 countries. Available shipping options and delivery times are shown at checkout before you pay.
One serving is 0.25 ml — a quarter of the pipette. The pipette holds 1 ml and has measurement marks on the side, so it’s easy to get right. Drop it under the tongue — most people feel their airways open within seconds. The recommended daily amount is 0.5 ml (two servings), and one bottle holds around 120 servings.
