Return & Refund Policy

ARK of Sweden — easy, fair, and honest. 🤍

Withdraw, Cancel or Return an Order

To withdraw from a purchase, request cancellation of an unshipped item, or request a return for a delivered item, use our Withdraw from contract / Cancel or return an order function.

1. Sign in using the email address connected to your order and the verification code sent to that email address.
2. Open the relevant order and select the available cancellation or return option. Depending on the order, this may appear as Cancel items, Return items, Cancel or return, or Request return.
3. Select the items and quantities you want to cancel or return, follow the on-screen steps, and submit your request.

If you cannot access your account or the relevant option is not available, email order@arkofsweden.com so we can help.

After you submit a request, you receive an automatic confirmation email and our team receives the request for review. Submitting a request records it immediately, but does not automatically cancel or refund the order.

• If the requested item has not shipped, we will cancel the eligible item and process the applicable refund.
• If the item has already shipped or been delivered, we will review it as a return and send the applicable return instructions.
• For a partially fulfilled order, you may request cancellation of eligible unshipped items and a return of eligible delivered items.

You may also send an unambiguous withdrawal or return request to order@arkofsweden.com. You do not need to provide a reason to exercise a mandatory right of withdrawal. If the online form asks for a reason, it is used only to help us process the request.

1. 30-Day Returns — No Stress, No Questions

We get it — sometimes things just don't click.

That's why we offer a 30-day return policy from the date the final item in your order is delivered.

Under this voluntary policy, you must register your return and hand the eligible items to the carrier within 30 days after delivery of the final item in your order. The parcel does not need to reach our warehouse within those 30 days. Please follow the tracking and proof-of-posting instructions in Section 4.4 and the application rules in Section 8.1.

If something isn't right for you, you can send it back — simple as that.

• You can return eligible products even if they've been opened or used, subject to the product conditions below.
• No complicated questions — just a smooth, honest process.
• We'll refund you once the eligible items are back with us and have been inspected.

Our voluntary 30-day policy does not shorten or replace any mandatory consumer rights that apply to your order.

1.1 Multiple units of the same product

If you've purchased multiple units of the same product and flavour, you may open and try one unit. Any additional units of the same product must remain unopened and in their original condition to qualify for a refund. Additional opened units of the same product are not eligible for a refund under our voluntary policy.

2. A Quick Note About ARK Bars 🍫

ARK Bars are final sale and are not eligible for a change-of-mind return or refund under our voluntary 30-day policy.

This applies to both opened and unopened ARK Bars because they are food products affected by shelf life, hygiene, temperature sensitivity and international shipping conditions.

Where applicable law excludes food or goods that can deteriorate or expire rapidly from a statutory right of withdrawal, ARK Bars are also excluded from that statutory withdrawal process.

This exclusion does not remove mandatory rights concerning ARK Bars that arrive damaged, defective, unsafe, incorrectly supplied or not as described. Those cases are handled as product complaints rather than change-of-mind returns.

3. Important Before You Return

Just a few simple things to keep everything smooth:

3.1 — Returns must be registered through our online cancellation and return function or by email before shipping.

3.2 — You must arrange and pay for return shipping yourself using a tracked shipping method, unless mandatory law or a written offer from us states otherwise.

3.3 — Where a customs declaration is required, it must contain accurate information. Any customs charges caused by the return may be deducted from a voluntary refund where legally permitted.

3.4 — If your order had free shipping, we may deduct 15% of the order value to cover logistics costs for a return accepted solely under our voluntary policy, outside any mandatory withdrawal period, and only where legally permitted. This deduction does not apply where mandatory law requires a full statutory refund.

4. How to Return Your Order

4.1 Step 1 — Submit your request

Use our Withdraw from contract / Cancel or return an order function, or email order@arkofsweden.com, with:

• Order number
• Full name
• Products you're returning, with quantity
• Country you're shipping from

A reason is optional unless it is needed to understand a damaged, defective, unsafe, incorrect or not-as-described product complaint.

4.2 Step 2 — Receive confirmation and instructions

The online function sends an automatic email confirming that your request was received. Our team will check the order and send any practical return instructions. Your notice is recorded when submitted; the later instructions explain how to complete the return.

If you have already sent us a clear withdrawal or return request by email, you do not need to submit it again through the online function for that notice to count. We use the date of your original request, not the date we review it.

Please request your return promptly so you have time to arrange postage. If a delay on our side in providing necessary return instructions prevents timely posting, contact us; that delay will not by itself make your otherwise eligible return late.

4.3 Step 3 — Prepare your parcel

Inside your package, include a note with:

• Order number
• Full name
• Email address

Unless your return instructions provide a different address, send your return to:

ARK OF SWEDEN
Skallsjö Parkväg 1L
448 31 Floda
Sweden

4.4 Step 4 — Ship and share tracking

• Ship your parcel using a tracked service. For a return under our voluntary 30-day policy, hand the parcel to the carrier within 30 days after delivery of the final item in your order, subject to Section 8.1.
• Email your tracking number or tracking link and the posting date to order@arkofsweden.com within the same 30-day period, and keep your posting receipt.
• If you send us the tracking details later, we will still accept proof that you posted the parcel within the deadline. A dated posting receipt or the carrier's tracking history must show timely handover to the carrier. Creating a shipping label alone does not prove that the parcel was posted.
• The parcel may arrive after the 30-day period. International transit or postal delays do not make a return late if you can show that it was posted on time.

Tracking is essential — without it, we may not be able to locate your return.

These are the conditions of our voluntary return policy. Any mandatory withdrawal, return or refund periods that apply to your purchase remain unaffected.

5. Refunds

5.1 — For returns under our voluntary policy, refunds are issued after we receive and inspect the returned items.

5.2 — We process eligible refunds promptly after inspection.

5.3 — For a valid statutory withdrawal, we process the refund within the period required by applicable law and may withhold it until we receive the returned goods or evidence that they were sent, where the law permits. Your bank or payment provider may need additional time to display the funds.

5.4 — Refunds are sent to the same payment method used for the purchase unless we expressly agree otherwise.

6. What Will Be Refunded

6.1 — We refund the eligible product value.

6.2 — Under our voluntary 30-day policy, original shipping costs are not refunded. For a valid statutory withdrawal, we refund any standard outbound delivery cost that applicable law requires; additional express or premium delivery charges are not refunded unless required by law.

If applicable:

6.3 — Return shipping is covered by the customer unless mandatory law or a written offer from us states otherwise.

6.4 — Customs charges caused by the return may be deducted where legally permitted.

6.5 — A 15% logistics fee may apply if the original order had free shipping and the return is accepted solely under our voluntary policy outside any mandatory withdrawal period, where legally permitted.

7. Chargebacks & Payment Disputes (PayPal Cases, Bank Chargebacks)

7.1 — Please talk to us first where practical. Almost every issue is solved faster through a direct email to order@arkofsweden.com than through a formal dispute. We answer quickly and handle returns honestly — that is the purpose of this policy.

7.2 — Once a chargeback or payment dispute is opened with your bank, card issuer or PayPal, the payment is placed under that provider's formal investigation. The provider may restrict us from issuing a separate voluntary refund through the normal payment flow while the dispute remains open, so a standard return for the disputed transaction may be placed on hold.

7.3 — The provider decides the payment dispute. If it is decided in your favour, the provider returns the funds according to its process. If it is decided in our favour, we will assess any separate request according to this policy and any mandatory rights that still apply.

7.4 — Payment disputes create additional processing and administrative costs. We do not issue a duplicate refund for an amount already returned through a provider dispute.

7.5 — If you opened a dispute by mistake, you can normally withdraw or close it through your bank or PayPal before a decision is made. Once the provider confirms that the dispute is closed, we can continue any eligible standard return process described in Section 4.

8. Important Notes

8.1 — Under our voluntary return policy, both the return request and handover of the eligible items to the carrier must take place within 30 days after delivery of the final item in the order. Send us tracking details within that period; later notification is accepted if a posting receipt or carrier tracking proves timely posting, as explained in Section 4.4. Arrival at our warehouse may be later. A return posted after the deadline is not eligible under this voluntary policy unless an applicable exception or an extension agreed with us applies. Delays caused by us are handled as described in Section 4.2. Mandatory rights are not shortened by this voluntary deadline.

The new 30-day posting requirement applies only to orders placed after this revised policy is published. Earlier orders remain subject to the return terms that applied when they were placed. Mandatory consumer rights are unaffected in either case.

8.2 — If an incorrect shipping address was provided:

• If the parcel is marked as delivered to the address supplied with the order, a voluntary refund is not normally available.
• If the parcel is returned to us, actual return and reshipping costs may be deducted where legally permitted.

8.3 — Orders with more than 10 items, or orders intended for resale, are not eligible under our voluntary return policy. This does not remove mandatory consumer rights where they apply.

8.4 — A voluntary return cannot normally be processed while a payment dispute is open for the same order; see Section 7.

9. We're Here for You

If you have questions, contact us at order@arkofsweden.com.

We're always happy to help — and we'll do our best to make sure your experience with ARK of Sweden feels easy, fair and positive. 🤍