Comment pouvons-nous vous aider ?
Suivez une commande, discutez avec nous en direct ou envoyez-nous un e-mail : à vous de choisir.
Self-service
Log in with your email — a one-time code, no password. See your orders, track parcels and manage your subscription.
Email us
Vous préférez l’e-mail ? Écrivez à order@arkofsweden.com : réponse sous 24–48 heures (lun–ven, heure suédoise).
Before you write us
How do I track my parcel?
Every order gets a tracking email once it ships (check spam/promotions if you can’t find it). You can also log in to your account to see live tracking for every order.
How do returns work?
You have a 30-day money-back guarantee. Email us first at order@arkofsweden.com and we’ll guide you — returns go to our warehouse in Floda, Sweden, and we recommend tracked shipping. Returning from outside the EU? Mark the parcel “returned goods — non-commercial, value 0” so it doesn’t get stuck in customs.
How do I manage or cancel my subscription?
Everything is self-service: skip, reschedule, or cancel anytime. Manage my subscription — log in with the same email you used for your purchase.
Which countries do you ship to?
We ship worldwide — we’ve already reached 148 countries. Available shipping options and delivery times are shown at checkout before you pay.
How do I use ARK Drops?
One serving is 0.25 ml — a quarter of the pipette. The pipette holds 1 ml and has measurement marks on the side, so it’s easy to get right. Drop it under the tongue — most people feel their airways open within seconds. The recommended daily amount is 0.5 ml (two servings), and one bottle holds around 120 servings.
