Return & Refund Policy

ARK of Sweden — easy, fair, and honest. 🤍

1. 30-Day Returns — No Stress, No Questions

We get it — sometimes things just don't click.
That's why we offer a 30-day return policy from the date of purchase (not delivery).
If something isn't right for you, you can send it back — simple as that.

• You can return products even if they've been opened or used
• No complicated questions — just a smooth, honest process
• We'll refund you once the items are back with us

1.1 Multiple units of the same product

If you've purchased multiple units of the same product and flavour, you may open and try one unit. Any additional units of the same product must remain unopened and in their original condition to qualify for a refund. Additional opened units of the same product are not eligible for a refund.

2. A Quick Note About ARK Bars 🍫

Due to the nature of the product — chocolate, temperature sensitivity, and international shipping conditions — ARK Bars are not eligible for returns.
This applies to both opened and unopened products.

3. Important Before You Return

Just a few simple things to keep everything smooth:

3.1 — Returns must be registered via email before shipping.
3.2 — You must ship the items yourself using a tracked shipping method.
3.3 — Parcels must be declared with 0 value. If any customs charges occur, they will be deducted from your refund.
3.4 — If your order had free shipping, we will deduct 15% of the order value to cover logistics costs. (Shipping isn't actually free on our side — we simply cover it for you upfront.)

4. How to Return Your Order

4.1 Step 1 — Email us

Send an email to order@arkofsweden.com with the following details:

• Order number
• Full name
• Products you're returning (with quantity)
• Reason for return
• Country you're shipping from

4.2 Step 2 — Wait for confirmation

We'll quickly confirm your return and guide you if anything else is needed.

4.3 Step 3 — Prepare your parcel

Inside your package, include a note with:

• Order number
• Full name
• Email address

Send your return to:

ARK OF SWEDEN
Skallsjö Parkväg 1L
448 31 Floda
Sweden

4.4 Step 4 — Ship & share tracking

• Ship your parcel using a tracked service
• Email us your tracking number and the date it was shipped

Tracking is essential — without it, we may not be able to locate your return.

5. Refunds

5.1 — Refunds are issued once we receive your return.
5.2 — We process refunds immediately after inspection.
5.3 — It may take up to 14 days for the money to appear (depending on your bank).
5.4 — Refunds are always sent to the same payment method used for the purchase.

6. What Will Be Refunded

6.1 — We refund the product value.
6.2 — Original shipping costs are not refunded.

If applicable:

6.3 — Return shipping is covered by the customer.
6.4 — Customs charges (if any) are deducted.
6.5 — A 15% logistics fee applies if your original order had free shipping.

7. Chargebacks & Payment Disputes (PayPal Cases, Bank Chargebacks)

7.1 — Please talk to us first. Almost every issue is solved faster, and in your favour more often, through a direct email to order@arkofsweden.com than through a formal dispute. We answer quickly and we handle returns honestly — that is the whole point of this policy.

7.2 — Once a chargeback or payment dispute is opened with your bank, card issuer, or PayPal, the payment is placed under that provider's formal investigation. From that moment, we are no longer able to process a standard return or issue a voluntary refund for the disputed transaction. By the payment providers' own rules, the money is then handled exclusively within the dispute process, and any return registered for that transaction is placed on hold.

7.3 — The outcome of the dispute is decided by the bank, card issuer, or PayPal — not by us — and that decision is final and binding for both sides. If the dispute is decided in your favour, the funds are returned to you by the provider. If the dispute is decided in our favour, the case is closed by that decision, and no separate or additional refund can be claimed afterwards for the same transaction. The dispute process fully replaces the standard return and refund process for that order.

7.4 — Disputes also create significant additional processing and administrative fees, which payment providers charge us regardless of the outcome. For this reason, a transaction that has gone through a dispute cannot additionally be refunded outside of the dispute's own decision.

7.5 — If you opened a dispute by mistake, you can normally withdraw or close it through your bank or PayPal before a decision is made. Once the provider confirms the dispute is closed, we will gladly continue with the standard return process described in Section 4.

8. Important Notes

8.1 — Returns requested after 30 days from purchase cannot be accepted.
8.2 — If an incorrect shipping address was provided:

• If the parcel is marked as delivered → no refund
• If the parcel is returned to us → return costs will be deducted

8.3 — Orders with more than 10 items, or orders intended for resale, are not eligible for return.
8.4 — A return cannot be processed while a payment dispute is open for the same order (see Section 7).

9. We're Here for You

If you have any questions, just reach out:
order@arkofsweden.com

We're always happy to help — and we'll do our best to make sure your experience with ARK of Sweden feels easy, fair, and positive 🤍